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RETURN POLICY

RETURN & REFUND POLICY

PLEASE READ CAREFULLY 

Please, don't take advantage of small businesses. Small business IS the backbone of our country. Thank you for your purchase, your trust, and your honesty... 

SHIPPING, RETURNS & REFUNDS
When shopping with Aircooled Lifestyle you are covered by our 30 Day Satisfaction Guarantee! Anything past 30 days of when items are received are exempt from this policy. NO EXCEPTIONS.

Our return/exchange policy:

  • We don't offer refunds and we only offer exchanges for customers in the USA at this time
  • All products are made to orders, and personalized products can not be returned due to their customized elements unless there is an issue with the products quality. 
  • You are responsible for a 20% restocking fee, shipping costs, any applicable taxes associated with returning items, lost/mis-mailed packages you are returning to us, and the re-shipment of new items to you.
  • Items for exchange must be returned within 30 days of purchase.
  • Replacements will only be shipped after we have received your returned items.
  • Returned items must be unworn, unwashed, or otherwise unused
  • Save the tracking number when sending us a package of items to exchange in case proof is needed of mailing.
  • We will not re-ship returned items for any reason.
  • We do not accept returns of on sale items. NO EXCEPTIONS!
Returns:
We do not offer returns for change of mind, gender changes, customer error in sizing, address, or inability to read or understand our returns, refund or shipping policies. Customers have 24 hours to change your mind or make an address change or cancellation before our orders get sent to our production facility. After an order is processed we cannot make changes to shipping addresses or refund orders. Likewise if an order is in transit we cannot refund your order, so please be sure to read and understand.
Guarantee:
If your product is damaged or has any obvious issues, we will do a replacement only. We require you to first send us a picture showing the damage and upon inspection, we will tell you whether it fits our criteria for replacement. If approved we will ask you to send the product back to us at our Fulfillment & Trading Office in Florida or California. We do not cover return postage fees. Once received we will send you a brand new same product at no cost to you.

REFUNDS (IF APPLICABLE)
Only under circumstances where we made a mistake will we consider making a refund. This will be reviewed on a case by case basis.  If a refund is approved, you will be issued a full refund minus shipping costs and a 20% restocking fee. 
Package Insurance or shipping is a non refundable item.

How to exchange (3 steps):

  1. Figure out what items/sizes you need.
    • Found on every product page
  2. Place a special order for the replacement items.
  3. Return your items needing exchanged.
    • Somewhere clearly visible on the outside of the package, write RAL:XXXXX where the X's is your order number. You can find this in the order confirmation email you should have received from us.

      Mail to:
      Aircooled Lifestyle
      350 Fiddlesticks Drive
      Ben Lomond, Ca 95005

That's it. After we've received both your replacement order and the returned items, we will ship out your new order. You will receive a shipping confirmation when it's in the mail.


Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified or refunded.

Damaged/Incorrect Order
At Aircooled Lifestyle, we are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order on the affected items. Item's must be UNWORN and within the 30 day period from when you have received your order. Anything past this 30 day period is void of our guarantee.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at  support@aircooledlifestyle.com and one of our helpful support staff will organize a reprint for you. 

Order not received
If your item has not arrived within 30 days for apparel products and 45 days for pillow covers, shoes, bedding or bags after having ordered, contact us through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries due to customers not claiming or following up with their shipping courier when delivery attempts have been made.)

Please make sure that:

Size exchange requests that differ by more than 1 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange.

  • The product was purchased in the last 30 days
  • The product is unwashed, unworn and unused
  • The product itself or the printing is defective OR the final product is different than the one you ordered
  • The product was NOT an on sale item.
Safe & Secure Payments

With PAYPAL® & STRIPE® Card Payments.

Tracking Included

On MOST item, so you can follow your package updates.

Low Cost Shipping

Tracking included with every order so you know where your items are!

100% Guarantee

Made from only the best materials we can find.